Solutions and Services

Additional and complementary services

Customer Success programme

Many customers require more support, and engage with the tlmNexus Customer Success programme, which in addition to the integral solution deployment, allows us to work increasingly seamlessly as part of the customer’s team. 

Our Customer Success team is involved at the start of a contract, putting together a Customer Success plan with identified goals, and continues throughout the lifetime of the service.

At the heart of the programme is the Customer Success Journey, a key aim of which is to ensure the customer gets value from using the new digitised process, and that they get it as quickly as possible after implementation. We work together to monitor, capture and communicate that value, so that the customer’s business can see the return on investment and build on it. 

We are the guides to help the customer get the most from their digitised toolkit, in particular the benefits required. We give end users everything they need to embed the new process as part of the way they work. 

Enhanced Integration Support



Whenever new digital capability is introduced into a defence environment, it requires a great deal of time, effort and commitment. Teams usually face challenges, such as:

·      complex legacy systems.

·      data held in multiple formats.

·      regulatory requirements including tight security.

·      limited internal capacity, especially to troubleshoot issues.

Without the right support, the unit is likely to experience challenges, any of which undermine operational confidence. If the challenges become overwhelming, it can even mean the digitisation is abandoned altogether.

The kind of issues that emerge when digitising a system include:

·      User adoption problems.

·      Time delays.

·      Inconsistencies, such as flows in evidence.

·      Gaps in reporting.

Our Enhanced Integration Support helps to avoid these pitfalls. An experienced tlmNexus team member joins the user team for a period of time, either physically within the workplace, or remotely. They provide the users with additional technical guidance and hands-on assistance to ensure tlmNexus solutions integrate cleanly, securely, and in line with the customer’s expectations. 

Working alongside your engineering, compliance, and operational teams, the tlmNexus specialist helps to assess existing records, understand legacy data and suggests future activity. Where required, they support configuration, data mapping, and migration of data to ensure that information flows reliably and that the solution interfaces effectively within your digital ecosystem.

This optional service extends beyond initial system deployment. Our specialist remains on hand to help with troubleshooting, workflow refinement, and optimisation as your environment evolves, so that users get the best possible experience and the organisation gains immediate and lasting value from the chosen tlmNexus digital solution.

Enhanced Integration Support is designed to reduce risk, improve operational readiness, and strengthen confidence in decision making.