Resolve
A web-enabled collaborative issue management system
Photograph Crown Copyright
Tool overview: what will Resolve solve for me?
Equipment issues that affect airworthiness, safety and through-life engineering can often be difficult to manage, especially when those issues are held across a range of platforms from local area databases to emails and hard copies.
Such systems struggle to provide project teams with a cohesive picture of key issues and their actions, and also makes prioritisation difficult.
We developed Resolve in partnership with Defence Equipment & Support (DE&S) to enable clear Ownership, Categorisation and Progression of issues across platform, cluster and inter-cluster domains promoting ‘Best Practice’ and complete management of all issues from initial recording through to resolution.
Key Benefits
Gives a single source of reference with a transparent, auditable view of all actions and tasks relating to key issues
- Links all supporting documentation, decisions and associated issues
- Improves corporate knowledge by retaining technical and operational Issue data and information
- Enables management and mitigation of key risks
- Ensures a consistent approach to issue management and resolution
- Presents easily accessible management information to inform decisions
- Shows what needs to be done and by whom, in order to get priority issues resolved
- Presents a complete audit trail. Easily track the notes, evidence, documents and communications that accompany each step in the issue management process
The technical features
- Role-Based Access and Control for secure & simple to use accessibility
- Hosted on the RLI and is compliant with MoD Network policy and procedures including JSP 440 - Security Standards
- Web-enabled, allowing remote access across local intranets, and where permitted the internet.
- Collaborative architecture with configurable workflow
- MAA compliant processes
- Designed to meet National Archive Standards in particular BS10008 and ISO 27001
- Digital signatures to enable timely progression of issues
- Structured Data Feeds via Web Services or Assured Messaging to enable integration with other third-party tools
- Comprehensive configurable management reports
- Comprehensive ‘Google style’ search
READY TO FIND OUT HOW RESOLVE CAN WORK FOR YOU?