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The observations in this case study are based on an interview with a senior Resolve user and subject matter expert.

Introducing and enhancing digital capability in defence requires time, coordination and sustained commitment from teams already operating under complex regulatory, operational and security constraints.

Discover how tlmNexus Senior Software Developer Chaz Newman delivers high-quality Defence software through curiosity, collaboration and engineering rigour.

tlmNexus’ DaRT is designed to address an important gap in repair processes by converting fragmented information into structured, analysable intelligence.

As 2025 draws to a close, we thank our customers, partners, and colleagues across our local and Defence communities for their continued trust, collaboration and support.

tlmNexus secures Defence Cyber Certification Level 0, demonstrating robust cyber resilience and compliance across the UK defence supply chain.

Maintaining Defence equipment at peak readiness is critical, and historically damage reporting and repair visibility across platforms has been fragmented, manual, and inconsistent. Information is often buried in spreadsheets, siloed systems, legacy databases, or paper trails, making it difficult to monitor patterns of damage, prioritise repairs and ensure resources are directed where they are needed most.

Sophie Parkinson, Senior Customer Account Manager at tlmNexus, brings a strong sense of purpose to her role, which she explains is all about ensuring Defence users have the tools, evidence and support they need to work safely and effectively.

When asked to describe his role in one sentence, Kash Addepally, Chief Product Officer at tlmNexus says, “I make sure our products stay relevant, competitive, and capable of being used in new markets to support tlmNexus’ growth.”