How Enhanced Integration Support (EIS) is strengthening digital capability

Introducing and enhancing digital capability in defence requires time, coordination and sustained commitment from teams already operating under complex regulatory, operational and security constraints.

There are the familiar challenges when digitising critical workflows:


  • Complex legacy systems that cannot be replaced overnight
  • Changing ‘the way we have always done it’ can be uncomfortable
  • Data is usually held across multiple formats and locations
  • Strict regulatory and security requirements are always in place
  • Limited internal capacity to troubleshoot issues while maintaining operational tempo


Without support, the best-designed programmes can struggle.


Enhanced Integration Support (EIS) from tlmNexus Integration Engineers overcomes these challenges.


A Practical approach to integration

With EIS, an experienced tlmNexus specialist works directly alongside the customer’s team, either on site or remotely, and provides hands-on guidance during integration and adoption. The Integration Engineer becomes part of the working environment, helping users to navigate challenges as they arise.

Working closely with engineering, compliance and operational stakeholders, the specialist helps to:

  • Assess existing records and understand legacy data structures
  • Support configuration and data mapping
  • Enable secure migration of information
  • Ensure tlmNexus solutions integrate cleanly within your wider digital systems

The focus is on building confidence and ensuring that systems perform as expected.


Supporting long-term success

After ‘go live’, as processes and demands from the team evolve, organisations gain ongoing support to maintain momentum.


EIS provides continued assistance with troubleshooting, workflow refinement and optimisation. By maintaining a close connection with users, tlmNexus engineers ensure that solutions remain aligned to what is actually happening, delivering both immediate impact and sustained long-term value.


Reducing risk and strengthening operational readiness

EIS enables organisations to realise the full benefit of their digital investment. By embedding experienced expertise within the team, it helps reduce integration risk, improve operational readiness and strengthen confidence in decision-making across the lifecycle of the platform.

To learn more about how EIS can help your organisation to integrate new capability with confidence, contact the tlmNexus team.