Engineering Support Demand Management. The through-life tasking toolkit.

Tool overview: what is the Engineering Support Demand Management tool?

A task management system enabling support staff to raise technical and engineering tasks, gain budget approval and place a task and track progress directly with their suppliers.

Originally developed in conjunction with DE&S where complex equipment are maintained and supported by a wide ranging customer base including: military, industry and partner nations, who all need access to a central repository for technical and engineering tasks.

ESDM is used by the Typhoon project community to create process and manage demands for technical and engineering tasks, including equipment, manpower & technical queries, in support of the Typhoon Availability Service contract.

Business benefits

* Automated demand process with transparent overview with a complete audit trail - easily track the notes, evidence, documents and communications that accompany each step in the demand process.

  • Ensures demands can be tracked and visibility is available throughout the lifecycle.
  • Ability to link demands to the original issue and the budget approval process, allowing the user to see the original problem and track funding commitments.
  • Provides multiple configurable reports in support of the wider user community.
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    The technical features

    - Role-Based Access and Control for secure & simple to use accessibility

  • The tool is both approved by and hosted on the RLI and is compliant with MoD Network policy and procedures including JSP 440 - Security Standards
  • Web-enabled, enabling remote access across local intranets.
  • Web-based collaborative architecture with configurable workflow and process
  • - Designed to meet National Archive Standards in particular BS10008 and ISO 27001

  • Structured Data Feeds via Web Services or Assured Messaging to enable integration with other third-party tools
  • Comprehensive configurable management reports
  • Comprehensive ‘Google style’ search
  • Ready to find out how ESDM can work for you?